Our Customer Relationship Management (CRM) implementation team has experience implementing Sales, Service, Contracts, Marketing and E-Commerce. We also specialize in customer modeling and relationship design using the Trading Community Architecture (TCA) as a standard.

Focused on enabling best practices by industry vertical, HCCO delivers strategic solutions to help you solve your business challenges. The quality and value of our delivery is unique in that we establish close partnerships with our clients for long-term success.

Helping you understand your customer is our specialty. Managing across all mobile, social, other digital, phone, and in-person channels, we enable you to make the most out of each interaction.  We work closely with HCCO’s Experience Design team to seamlessly integrate your brand and presence into your customer interactions and ultimately drive additional CRM value.

Helping clients manage business performance is a fundamental of our CRM practice. Everything from customer segmentation to sales rep performance is a core part of each CRM solution we deliver. Our Cloud and On Premise technical skills allow us to help you impartially evaluate the best approach for your organization.

Pre-built vertical solutions built on top of world-class CRM offerings allow HCCO to accelerate solution delivery and provide functional leadership to our clients in the foundational stages of a project.  While each organization’s CRM needs are unique, HCCO’s work in defining the core commonalities by industry provide the first stepping stone of your CRM journey.

HCCO delivers leading CRM solutions across industry verticals including:

  • Consumer Goods
  • Communications
  • Healthcare 
  • High Tech & Manufacturing: Hardware, Software, Semiconductor
  • Life Sciences: Medical Device, Pharmaceutical, Biotech
  • Public Sector

And through several of our national partnerships including:

  • Microsoft
  • Oracle
  • Salesforce

Our core CRM functional areas include:

  • Commerce: B2B and B2C
  • Mobilizing your workforce to improve productivity 
  • Analytics: to understand your customers and your team’s performance
  • Call Center
  • Knowledge Management and Search
  • Marketing
  • Field Service
  • Sales
  • Information Management and Master Data Solutions
  • Data Integration Services