Operations Support
HCCO provides a team of industry experienced, certified Microsoft, Linux and Unix Systems Engineering
professionals that are ready to provide full Help Desk and Operational Support for your computing environment.
Help Desk Services - Full Service, Custom Support
HCCO's "Single Point of Management" (SPOM) Help Desk offers complete customer care that ranges from
self-service technology and traditional support to full call ownership and routing. We can customize
your Help Desk Services to specific technical environments, applications, hours of operation, and
response levels -- matching your requirements with an optimal SPOM support structure.
Program Management - Maximizing Your Investment
What differentiates HCCO's Client Support Services from
the other providers? It starts with our commitment to improving
your service levels, increasing end-user productivity, and
at the same time, taking cost out of the equation. How do
we do it? We combine our focus on Six Sigma quality process
improvements and expertise in establishing aggressive Service
Level Agreements ( SLA's) with the daily management of your
client support program.
Integrated Site Services - Dispatched or Dedicated On-Site
When problems cannot be resolved remotely, our Integrated Site Services provide coordinated dispatch,
analysis, and troubleshooting for hardware, operating systems, and application or network problems at your location.
Incentive Based Rewards
Our Operational Support employees are challenged with keeping
complex operations up and running with no downtime, and
to perform to strict SLA's. HCCO's commitment to results
is confirmed through a performance based incentive program
we can establish on these engagements.
Contact us for more information.
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